Customer Success Manager, Health Systems (Southern Region) - Remote

Overview

Lyra Health is the leading provider of mental health solutions for employers, transforming access to life-changing mental health care through its AI-powered platform.

In Short

• Serve as the primary relationship owner for health system partners.
• Develop and deliver engaging campaigns and workshops for customers.
• Produce and communicate customer reports.
• Collaborate with internal teams to resolve customer requests.
• Contribute to product roadmap planning.
• Ensure customer satisfaction and retention.
• Take ownership of referral volume and exceed targets.

Requirements

• 5+ years of experience in customer success or related field.
• Excellent verbal and written communication skills.
• Ability to innovate and solve problems collaboratively.
• Strong project management skills.
• Proven relationship building skills with key decision makers.
• Intellectual curiosity and self-awareness.
• Ability to thrive in a fast-paced environment.
• Willingness to travel (20%).

Benefits

• Work with a leading provider in mental health solutions.
• Be part of a mission-driven company.
• Engage in a collaborative and innovative environment.
• Opportunity for professional growth.