Technical Onboarding Manager - Remote

Overview

We're currently seeking a Technical Onboarding Manager to join our team in the EU. In this role, you'll play a crucial part in ensuring our customers achieve success with our platform.

In Short

• Build strong customer relationships.
• Assist merchants with their onboarding through calls.
• Help customers with their issues and questions.
• Proactively address customer needs.
• Deliver exceptional post-onboarding support.
• 2+ years of experience in a customer success role.
• Strong communication skills in English.
• Ability to work on a flexible schedule.
• HTML/CSS and JavaScript knowledge are a must.
• Familiarity with e-commerce platforms is a plus.

Requirements

• 2+ years of experience in a customer success role, preferably in a SaaS environment.
• Strong communication skills in English, both verbal and written.
• Ability to work on a flexible schedule.
• Self-disciplined mentality and the ability to manage multiple projects and relationships simultaneously.
• HTML/CSS knowledge is a must.
• JavaScript knowledge is a must.
• Familiarity with e-commerce platforms is a plus.
• Experience with CRM tools is a plus.

Benefits

• A fully remote work environment.
• Competitive payment.
• Independent contractor opportunity.
• Collaborative and supportive team culture.
• Ongoing training and professional development opportunities.
• Opportunity to work in a dynamic and innovative startup environment.