Technical Onboarding Manager - Remote

Overview

The Technical Onboarding Manager will combine technical expertise with a project management mindset to educate clients on Vultron's AI platform, ensuring a seamless transition from onboarding to customer success.

In Short

• Develop deep knowledge of Vultron's AI platform architecture.
• Oversee API integrations and system configurations.
• Create customized implementation roadmaps for clients.
• Manage onboarding processes including setup and configurations.
• Conduct needs assessments and tailor training programs.
• Deliver training sessions through various methodologies.
• Track project timelines and milestones across implementations.
• Collect customer feedback to enhance onboarding processes.
• Collaborate with cross-functional teams to align expectations.
• Provide troubleshooting support during onboarding.

Requirements

• 5+ years of experience in technical implementation or related role.
• Experience with SaaS implementation and system integration.
• Understanding of API integrations and data structures.
• Training expertise in various methodologies.
• Project management experience with relevant tools.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving skills.
• Adaptability in a fast-paced environment.
• Bachelor's degree or equivalent experience.

Benefits

• Competitive base salary plus performance-based compensation.
• Equity in a fast-growing AI startup.
• Comprehensive health, dental, and vision insurance.
• Flexible PTO policy.
• Remote-friendly work environment with quarterly meetups.
• Professional development and wellness budget.
• Opportunity to shape the future of federal contracting through AI innovation.