Client Success Manager I - Remote

Overview

The Client Success Manager I at Luxury Presence plays a crucial role in helping lower-tier clients maximize the value of their digital platform, focusing on client engagement, education on SEO and digital marketing, and product adoption.

In Short

• Conduct website performance check-ins and strategy calls with clients.
• Educate clients on SEO best practices and digital marketing strategies.
• Identify upsell opportunities and facilitate transitions to the sales team.
• Monitor client activity and provide insights for enhanced experiences.
• Contribute to initiatives aimed at increasing product adoption.
• Co-host webinars to train clients on Luxury Presence products.
• Develop engaging content for client training programs.
• Measure success through client engagement and satisfaction metrics.
• Work in a fast-paced, high-volume environment.
• Bring enthusiasm and a competitive spirit to client interactions.

Requirements

• 2+ years of experience in software implementation or customer-facing roles.
• 1+ years in Customer Success Management.
• Working knowledge of SEO, social media, and content marketing.
• Data-driven results orientation.
• Proven problem-solving skills.
• Strong organization and time management abilities.
• Ability to navigate difficult client situations.
• Flexibility in adapting to changing client needs.
• Interest in the real estate industry is a plus.

Benefits

• Opportunity to work with a leading digital platform in real estate.
• Engage with a diverse client base of real estate professionals.
• Contribute to innovative strategies in client education.
• Collaborate with internal teams for product improvements.
• Develop skills in digital marketing and customer success.