Therapist Enablement Specialist - Remote

Overview

Join Luna as a Therapist Enablement Specialist! As a Therapist Enablement Specialist, you'll empower our PT network by ensuring they have the tools and support to deliver exceptional patient care.

In Short

• Monitor therapist performance and provide feedback to ensure adherence to Luna best practices.
• Develop resources and lead initiatives to help Luna PT’s leverage all of the powerful tools available to them.
• Ensure timely access to clinical support for all new Luna therapists.
• Execute Therapist Enablement workflows to improve therapist performance on key metrics.
• Collaborate and coordinate with cross-functional Luna teams.
• Generate and be responsible for monthly metrics of Therapist Enablement.
• Create and contribute to a culture of exceptional customer service.
• Gather and provide process improvement feedback from patients and therapists.
• Leverage a data driven approach to guide therapist outreach.
• Communicate via phone calls to therapists as needed.

Requirements

• 3+ years of experience as a Physical Therapist Assistant.
• Positive, self-motivated attitude with a strong drive to succeed.
• Excellent verbal and written communication skills.
• Detail-oriented with a clear focus on achieving goals.
• Proficient in G-Suite (Google Docs, Google Sheets).
• Eagerness to learn, implement feedback, and continuously improve your skills.

Benefits

• Opportunity to grow with a start-up that is revolutionizing physical therapy delivery.
• Supportive leadership with lots of opportunity for growth.
• Full time remote position.
• Paid Time Off with holiday.
• Medical, dental & vision on the first of the month following start date.
• Company-paid life insurance, and much more!