Continuous Care Coach Team Lead - Remote

Overview

The Continuous Care Coach Team Lead is responsible for leading a team of Care Coaches in a fully remote setting, focusing on improving patient care and team productivity.

In Short

• Lead a remote team of Care Coaches.
• Ensure adherence to company policies and performance expectations.
• Conduct performance reviews and training for new hires.
• Maintain patient care database with accurate data entry.
• Manage day-to-day operations and team productivity.
• Communicate regularly with team members and stakeholders.
• Stay updated on customer support technologies.
• Work within a HIPAA compliant remote workspace.
• Participate in educational events related to care coordination.
• Foster a supportive work environment focused on trust and collaboration.

Requirements

• 2+ years in a people management role.
• 2-5+ years in clinical operations or healthcare training.
• Leadership experience in customer support or healthcare.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in customer support software, Google Suite, Salesforce, and EMR systems.
• Ability to manage stressful situations professionally.
• Commitment to upholding company values.

Benefits

• Medical, Dental, and Vision coverage.
• Paid time off.
• Parental leave.
• Dynamic and inclusive remote work culture.
• Opportunities for growth and professional development.