Healthcare Team Lead - Remote

Overview

The Healthcare Team Lead will manage a team of Customer Service Professionals, ensuring timely delivery of services and improving team productivity within a healthcare consulting environment.

In Short

• Lead a team of Customer Service Professionals.
• Manage client queries and escalations.
• Monitor workflow and daily targets.
• Track and maintain various performance metrics.
• Develop processes for productivity improvements.
• Participate in new pilot projects.
• Resolve personnel conflicts within the team.
• Perform follow-up work as needed.
• Identify trends to aid collections.

Requirements

• Internet speed of 30MBPS or higher.
• i5 or higher processor/Mac 2020 or later.
• Minimum of 8 GB RAM.
• Dedicated home office area.
• Backups for power or Telco interruptions.
• Good headset and webcam.

Benefits

• Company events.
• Health insurance.
• Opportunities for promotion.