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Healthcare Team Lead - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

The Healthcare Team Lead will manage a team of Customer Service Professionals, ensuring timely delivery of services and improving team productivity within a healthcare consulting environment.

In Short

  • Lead a team of Customer Service Professionals.
  • Manage client queries and escalations.
  • Monitor workflow and daily targets.
  • Track and maintain various performance metrics.
  • Develop processes for productivity improvements.
  • Participate in new pilot projects.
  • Resolve personnel conflicts within the team.
  • Perform follow-up work as needed.
  • Identify trends to aid collections.

Requirements

  • Internet speed of 30MBPS or higher.
  • i5 or higher processor/Mac 2020 or later.
  • Minimum of 8 GB RAM.
  • Dedicated home office area.
  • Backups for power or Telco interruptions.
  • Good headset and webcam.

Benefits

  • Company events.
  • Health insurance.
  • Opportunities for promotion.
Neolytix logo

Neolytix

Neolytix is a boutique Consulting and Management Services Organization dedicated to supporting small and medium-sized healthcare providers across the United States. With a focus on micro verticals, Neolytix leverages its expertise to deliver impactful, no-nonsense advice on critical issues affecting its clients. The company is respected and valued by its clients for its commitment to providing tailored solutions that enhance operational efficiency and compliance in the healthcare sector.

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