Bilingual Continuous Care Coach - Remote

Overview

The Bilingual Continuous Care Coach is responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases, ensuring high-quality support throughout their care journey.

In Short

• Manage patient caseloads and communicate with patients and their families.
• Educate patients on self-management and treatment adherence.
• Assess and address barriers to care using motivational interviewing.
• Work collaboratively with healthcare providers and community resources.
• Document health outcomes and maintain care plans.
• Provide support to up to 15 patients daily.
• Work within normal business hours across various time zones.
• Communicate effectively with team members and stakeholders.
• Ensure a HIPAA-compliant remote workspace.
• Contribute to the goals of Lumata Health.

Requirements

• Bilingual in English and Spanish.
• 2+ years of experience in eye care.
• Certified Ophthalmic Assistant (COA) or equivalent required.
• Outstanding written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to work independently and in a team environment.
• Proficient with Electronic Medical Record (EMR) systems preferred.
• Strong consultative skills for patient guidance.
• Reliable internet connection for remote work.
• Ability to maintain a secure and distraction-free home office.

Benefits

• Medical, Dental, and Vision coverage.
• Paid time off.
• Parental leave.
• Dynamic and inclusive remote work culture.
• Opportunities for professional growth and recognition.
• Supportive and collaborative team environment.
• Regular feedback and performance incentives.
• Engagement in health and wellness activities.
• Work-life balance prioritization.
• Additional benefits as the company grows.