Junior Customer Support Agent - Remote

Overview

Join our team as a Junior Customer Support Agent in the thriving iGaming industry, providing exceptional support and ensuring a seamless gaming experience.

In Short

• Work remotely from anywhere in Europe.
• Be the first point of contact for players, assisting with inquiries.
• Handle customer disputes and report suspicious activities.
• Maintain detailed records of customer interactions.
• Collaborate with other departments to resolve issues.
• Participate in training sessions to stay informed.
• Enjoy a flexible work schedule across three rotating shifts.
• Receive equipment and support for a comfortable work environment.
• Opportunities for career advancement within 6 months.
• Engage in continuous training and self-development.

Requirements

• Fluency in English, proficiency in Tagalog or Filipino is ideal.
• High school diploma or equivalent.
• At least 1 year of experience in customer service or related field.
• Proficiency with customer service software like Slack and LiveChat.
• A genuine interest in iGaming.

Benefits

• Flexible remote working to support work-life balance.
• Equipment provided for comfortable working.
• Career growth and training opportunities.
• Performance recognition with raises based on reviews.
• Health and fitness benefits from day one.
• Extra paid annual leave starting at 22 days.
• Special birthday perk after one year of employment.