Retention Manager - Remote

Overview

As a Retention Manager, you will own the player journey after the first deposit, driving engagement, loyalty, and lifetime value in the iGaming industry.

In Short

• Own and optimize the post-FTD player lifecycle, from acquisition to loyalty, VIP, churn prevention, and reactivation.
• Build, automate, and continuously optimize behavior-based retention journeys across CRM channels.
• Develop and apply churn prediction logic, translating risk signals into automated retention actions and incentives.
• Own and evolve the VIP system, including tiers, qualification rules, rewards, benefits, and churn prevention for high-value players.
• Plan and execute seasonal, local, and event-based retention campaigns aligned with market needs.
• Collaborate closely with Product, Tech, Payments, Customer Support, and AM teams.
• Track, report, and optimize retention, churn, VIP KPIs, budgets, and ROI.

Requirements

• Minimum 3 years of experience in Retention Management within the iGaming industry.
• Previous hands-on retention experience in the SEA market (South East Asia).
• Proven experience owning post-FTD lifecycle strategies with measurable impact on LTV growth and churn reduction.
• Hands-on experience managing budgets, bonus costs, and ROI-positive retention initiatives.
• Solid understanding of VIP systems, high-value player behavior, and churn risks.
• Curious, experimental, and optimization-driven mindset.
• Strategic thinker with strong communication skills.

Benefits

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
• Equipment provided: We’ll set you up with a laptop, headphones, and mouse.
• Career Growth: Committed to your development with training and advancement opportunities.
• Performance Recognition: Earn raises and career progression based on performance reviews.
• Health and Fitness Benefits: Receive fitness reimbursements and access to a health budget after one year.
• Self Development Budget: Invest in your growth through online courses.
• Extra Paid Annual Leave: Enjoy 22 days of vacation, increasing with tenure.
• Special Birthday Perk: Take your birthday off after a year of employment.