Senior IT Helpdesk Technician - Remote

Overview

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

In Short

• Join Lucid Software as a Senior IT Helpdesk Technician.
• Provide technical support to ensure smooth day-to-day operations.
• Troubleshoot and resolve hardware and software issues efficiently.
• Support IT projects and liaise with third-party vendors.
• Maintain conference room equipment and user profiles.
• Document IT processes for internal reference.
• Prepare reports on IT system performance.
• Oversee the IT support team and offer guidance.

Requirements

• 2-3 years of experience in customer-facing support.
• Strong troubleshooting skills for hardware and software.
• Familiarity with Active Directory, VPN, and network troubleshooting.
• Experience with MDM solutions and helpdesk ticketing systems.
• Excellent communication and organizational skills.
• Bachelor’s degree in Information Technology preferred.

Benefits

• Opportunities for knowledge and skill acquisition.
• Work in a diverse and inclusive environment.
• Be part of a fast-growing tech company.