We are looking for a customer service-oriented Senior Help Desk Technician to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the Punch Studio. In this role, the Senior Help Desk Technician will assist in providing technical support for 200+ employees, including a portion who are on a hybrid schedule as well as several employees working remotely. Under the direction of the Information Technology Manager, the Sr. Help Desk Technician will troubleshoot, diagnose, and resolve problems related to computer hardware, software, mobile devices, printers, network issues, and other technology tools and products. Working in a team environment, this role will provide end-users first-level troubleshooting support for a variety of technical computing support issues while ensuring the highest-level customer service.
Reveleer is looking for a Senior Helpdesk Technician to provide technical support and assist with system administration in a fast-paced healthcare environment.
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