We are looking for a customer service-oriented Senior Help Desk Technician to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the Punch Studio. In this role, the Senior Help Desk Technician will assist in providing technical support for 200+ employees, including a portion who are on a hybrid schedule as well as several employees working remotely. Under the direction of the Information Technology Manager, the Sr. Help Desk Technician will troubleshoot, diagnose, and resolve problems related to computer hardware, software, mobile devices, printers, network issues, and other technology tools and products. Working in a team environment, this role will provide end-users first-level troubleshooting support for a variety of technical computing support issues while ensuring the highest-level customer service.
Punch Studio is a dynamic and customer-focused organization dedicated to providing exceptional technical support and services to its employees. With a commitment to maintaining high standards of customer value, Punch Studio fosters a collaborative environment where technology is leveraged to enhance productivity and efficiency. The company supports a diverse workforce, including remote and hybrid employees, and emphasizes the importance of effective communication and problem-solving in its IT service delivery. By continuously improving its processes and promoting awareness of compliance and security policies, Punch Studio ensures that its team members have the necessary tools and resources to succeed.
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Punch Studio is a dynamic and customer-focused organization dedicated to providing exceptional technical support and services to its employees. With a commitment to maintaining high standards of customer value, Punch Studio fosters a collaborative environment where technology is leveraged to enhance productivity and efficiency. The company supports a diverse workforce, including remote and hybrid employees, and emphasizes the importance of effective communication and problem-solving in its IT service delivery. By continuously improving its processes and promoting awareness of compliance and security policies, Punch Studio ensures that its team members have the necessary tools and resources to succeed.
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