Senior Helpdesk Technician - Remote

Overview

Reveleer is a data and analytics company transforming healthcare by improving patient care and outcomes through an AI-powered platform. We are seeking a highly skilled Senior Helpdesk Technician to provide exceptional technical support and contribute to system administration tasks.

In Short

• Provide Level 2 and Level 3 technical support for end-users.
• Manage Microsoft Active Directory, Office 365, and Azure AD.
• Assist with cloud platform administration (Microsoft Azure and AWS).
• Perform user account management and security administration.
• Troubleshoot hardware and software issues across devices.
• Participate in IT projects and infrastructure upgrades.
• Document technical processes and contribute to the IT knowledge base.
• Support disaster recovery and business continuity initiatives.
• Collaborate with cross-functional teams for IT service excellence.
• Provide support in a hybrid environment (on-site and remote).

Requirements

• Strong experience with Microsoft technologies.
• Experience supporting cloud environments (Microsoft Azure and AWS).
• Expertise in user support across hybrid environments.
• Familiarity with IT service management tools.
• Proficiency in troubleshooting hardware and software issues.
• Strong understanding of security best practices.
• Excellent problem-solving and communication skills.

Benefits

• Competitive salary.
• Medical Insurance benefits.
• Generous PTO plan.
• Provident Fund and Gratuity schemes.
• Opportunity to work with US colleagues.