Customer Portfolio Manager - Remote

Overview

The Customer Portfolio Manager is responsible for managing resources and logistics for services and maintenance activities on customer sites, ensuring the repair and refurbishment of products while maintaining financial accountability and operational KPIs.

In Short

• Manage services and maintenance for customer properties.
• Act as the main contact for customer concerns.
• Accountable for financial objectives and contract performance.
• Support sales in identifying commercial opportunities.
• Responsible for operational KPIs in Safety, Quality, Delivery, and Cost.
• Provide ongoing technical and business support to customers.
• Utilize analytical thinking and technical experience.
• Must have a Bachelor's degree and 5 years of relevant experience.
• Willingness to travel at least 50% of the time.
• Prior experience with CFE contracts is desirable.

Requirements

• Advanced experience in Services & Customer Service Management.
• Strong communication skills (oral and written).
• Ability to analyze and resolve problems.
• Experience in customer-facing roles.
• Project management skills.
• Knowledge of the energy generation industry.
• Ability to document, plan, market, and execute programs.
• Leadership skills to influence team members.

Benefits

• Opportunity to work in a remote position.
• Engage in meaningful work addressing climate change.
• Be part of a mission-driven organization focused on decarbonization.