IT Support Engineer / Analyst - Remote

Overview

The IT Support Engineer is responsible for delivering quality Level 2 technical support to Retail Stores, Support Centres, and Warehouses, primarily working within their home time zone.

In Short

• Provide high standard IT support in accordance with Global IT policies.
• Deliver prompt Level 2 support services to various locations.
• Maintain hardware, server/network infrastructure, and peripherals.
• Assist with setup of new stores from a technical perspective.
• Identify and manage IT security concerns.
• Provide user training on Lovisa IT solutions.
• Liaise with IT suppliers for priority treatment on requests.
• Manage on-/off-boarding of regional team members.
• Contribute to continuous improvement of IT services.
• Be part of a rotating 7-day support roster.

Requirements

• Tertiary qualification or relevant experience in IT.
• Minimum of 2 years in a similar role.
• Awareness or certification in ITIL Foundations.
• Experience with Microsoft and Cisco tools.
• Good communication skills.
• Technical problem-solving skills.
• Demonstrated customer service skills.
• Proactive attitude.
• Desirable: Experience with POS systems.
• Desirable: Experience with MDM tools.

Benefits

• Opportunity to work in a global service delivery function.
• Engage in continuous improvement projects.
• Flexible working arrangements.
• Supportive team environment.
• Access to professional development opportunities.