Customer Care Support - Remote

Overview

The Customer Care Support role focuses on managing customer feedback and ensuring a high level of service through various communication channels for Lovisa.com.

In Short

• Manage customer service responses via live chat, phone, and social media.
• Achieve 100% service resolution within 24 hours.
• Respond to customer feedback proactively.
• Assist in defining product descriptions for better customer experience.
• Communicate effectively across multiple channels.
• Manage order fulfillment and logistics follow-ups.
• Work collaboratively with internal teams.
• Maintain high customer satisfaction rates.
• Utilize customer service software and ticketing systems.
• Develop knowledge of customer habits and preferences.

Requirements

• Excellent verbal and written communication skills.
• Ability to work efficiently under pressure.
• Strong problem-solving and analytical skills.
• Knowledge of Futura and Shopify is desirable.
• Willingness to learn new software quickly.
• Ability to manage time and workload effectively.
• Team player with high accountability.
• Respect for business procedures and requirements.

Benefits

• Opportunity to gain knowledge of e-commerce procedures.
• Hands-on experience in a productive environment.
• Work with a global customer base.
• Engage in a dynamic team atmosphere.