Customer Care Support Specialist - Remote

Overview

The Customer Care Support Specialist will manage customer inquiries and deliver exceptional service through various channels while ensuring satisfaction and timely resolution of issues.

In Short

• Handle customer inquiries via live chat, email, and phone.
• Ensure 100% service resolution within 24 hours.
• Assist in managing customer feedback and product descriptions.
• Engage with internal teams to enhance customer experience.
• Maintain high customer satisfaction rates.
• Manage order fulfillment and logistics communication.
• Utilize customer service software effectively.
• Continuously develop product knowledge and customer insights.
• Work collaboratively with the customer care team.
• Adapt to new software and procedures as needed.

Requirements

• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Experience with Zendesk or similar systems.
• Knowledge of e-commerce practices.
• Strong problem-solving capabilities.
• Ability to manage time and workload effectively.
• Team-oriented with a high sense of accountability.
• Respect for business procedures and requirements.
• Willingness to learn and adapt to new tools.
• Desire to exceed customer expectations.

Benefits

• Opportunity for career development and growth.
• Gain comprehensive knowledge of online customer service.
• Work in a supportive team environment.
• Exposure to various aspects of customer engagement.
• Flexible working hours in a remote setting.