Supply Operations Manager - Bengali - Remote

Overview

Lokal App is seeking an experienced and strategic Supply Operations Manager who is fluent in Bengali to join our growing team. In this key role, you will oversee and optimize our supply chain operations, ensuring that we deliver exceptional services to our users while maximizing efficiency and effectiveness. You will be responsible for managing supplier relationships, coordinating with local vendors, and streamlining the logistics processes that underpin our platform. Your fluency in Bengali will be instrumental in building connections with local partners and understanding the market dynamics of the Bengali-speaking community. The ideal candidate will possess a blend of operational expertise and a strong understanding of local needs to foster collaboration and drive business objectives. If you thrive in a fast-paced environment and are passionate about enhancing community services through effective operations management, we would love to hear from you!

In Short

• Identify, onboard, and manage hosts, moderators, and key contributors for 1:1 Audio/Video calls.
• Develop and execute strategies to recruit and retain high-quality talent.
• Oversee day-to-day operations of 1:1 Audio/Video calls.
• Track and analyze key metrics related to community engagement.
• Develop and implement training programs for hosts and moderators.
• Ensure compliance with community guidelines and platform standards.
• Develop strategies to expand the host and contributor base.
• Monitor host and moderator performance.
• Foster a culture of continuous improvement among hosts.
• Report regularly on community performance and identify areas for improvement.

Requirements

• Fluency in Bengali.
• Experience in supply chain or operations management.
• Strong analytical skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Experience in training and development.
• Knowledge of quality assurance processes.
• Ability to work collaboratively with local vendors.
• Strong problem-solving skills.
• Passion for community engagement and service enhancement.

Benefits

• Opportunity to work in a dynamic and growing company.
• Engage with a diverse community.
• Professional development opportunities.
• Collaborative work environment.
• Impactful role in enhancing community services.