Key Account Manager - Hindi - Remote

Overview

The Key Account Manager (KAM) is responsible for managing, nurturing, and growing relationships with astrologers on the platform, ensuring they receive support, training, and insights to maximize their performance while maintaining quality standards.

In Short

• Act as the single point of contact for assigned astrologers.
• Build strong relationships to enhance retention and performance.
• Track key performance metrics and provide actionable feedback.
• Guide astrologers on improving consultation quality.
• Assist in optimizing astrologer profiles for consultations.
• Address concerns and manage escalations.
• Ensure compliance with platform rules.
• Encourage participation in promotional activities.
• Work with training teams for underperforming astrologers.
• Identify high-potential astrologers for revenue growth.

Requirements

• Strong communication and relationship-building skills.
• Experience in account management or customer engagement.
• Analytical skills to track performance metrics.
• Ability to provide constructive feedback.
• Knowledge of astrology is a plus.
• Proficiency in Hindi is required.
• Ability to work collaboratively with various teams.
• Strong problem-solving skills.
• Experience in training or coaching is beneficial.
• Familiarity with compliance and quality standards.

Benefits

• Opportunity to work with a leading hyperlocal platform.
• Work in a dynamic and innovative environment.
• Potential for career growth and advancement.
• Engagement with a diverse group of professionals.
• Contribution to meaningful projects for non-English speakers.