Onboarding Specialist with Spanish - Remote

Overview

As an Onboarding Specialist at Lodgify, you will guide customers through the account and connections set-up process, ensuring they are fully supported and informed about our product features.

In Short

• Join a fast-growing company in the vacation rental industry.
• Take ownership of customer onboarding upon subscription.
• Guide customers through account and connections set-up.
• Regularly follow-up with customers post-set-up.
• Upsell product features and plans to existing customers.
• Work in an international team with over 60 nationalities.
• Be part of a company that has raised $30M for growth.
• Located in sunny Barcelona.
• Fluency in Spanish is required.
• Full-time position.

Requirements

• Fluent in Spanish and English.
• Experience in customer support or onboarding roles.
• Strong communication skills.
• Ability to upsell and promote product features.
• Experience in account management is a plus.
• Proactive and customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Familiarity with software products is advantageous.
• Team player with a collaborative spirit.
• Based in Spain or willing to relocate.

Benefits

• Competitive salary and performance bonuses.
• Opportunity to work in a dynamic startup environment.
• Flexible working hours.
• International team with diverse backgrounds.
• Professional development opportunities.
• Supportive company culture.
• Access to company events and gatherings.
• Health and wellness benefits.
• Work in a vibrant city like Barcelona.
• Remote work options available.