Customer Lending Representative - Remote

Overview

The Customer Lending Representative is the first point of contact for consumers searching for the best loan products, providing excellent customer service in a fast-paced environment.

In Short

• Handle 200-300 calls per day on an outbound dialer.
• Provide excellent customer service to prospective customers and build rapport quickly.
• Verify information submitted by the consumer through an online inquiry.
• Identify customer’s goals and objectives.
• Send quality lead transfers to Loan Officers.

Requirements

• 2+ years of outbound Call Center Experience required.
• 2+ years of Customer Service and/or Sales Experience required.
• Ability to handle high volume phone calls and various rebuttals required.
• Exceptional verbal, written and interpersonal communication skills required, Bilingual a plus.
• Proficient Computer and Data Entry Skills required.
• High School Degree or equivalent required; Bachelor’s degree preferred.

Benefits

• Inclusive, diverse and collaborative culture.
• Work with customer-centric people.
• Extensive internal growth and professional development opportunities.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program for mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.