Training & Change Enablement Lead (Salesforce) - Remote

Overview

The Training & Change Enablement Lead is responsible for delivering clear, role-based training and guiding users through the adoption of Salesforce-based systems during implementation and support.

In Short

• Develop and deliver live and recorded Train-the-Trainer and End User sessions
• Translate SOPs and workflows into step-by-step system instructions and learning materials
• Create quick reference guides, slide decks, sandbox walkthroughs, and supplemental resources
• Coordinate hands-on exercises using the customer's Salesforce environment
• Partner with PMs and Admins to schedule and deliver targeted training based on user roles
• Lead internal change readiness efforts and gather feedback on adoption challenges
• Support ongoing LMS setup, SCORM content delivery, and trainer certification
• Serve as a key resource during go-live to reinforce system understanding and change confidence

Requirements

• 3+ years experience leading software training or change enablement efforts, preferably in Salesforce or public-sector systems
• Excellent presentation, facilitation, and user engagement skills (both in-person and virtual)
• Experience developing adult learning content using tools like PowerPoint, Google Slides, or Articulate Rise
• Familiarity with Salesforce navigation, record relationships, and user interface best practices
• Strong organizational skills and ability to manage logistics across multiple departments and learning groups
• Experience supporting LMS rollouts or training content libraries a plus
• Public-sector experience and understanding of local government workflows strongly preferred

Benefits

• Flexible remote work environment
• Opportunity to work with diverse teams
• Engaging and dynamic work culture
• Professional development opportunities