Support Project Manager – Government SaaS Implementation - Remote

Overview

The Support Project Manager ensures internal execution stays on track by managing Jira boards, leading Agile ceremonies, coordinating QA and UAT readiness, and maintaining customer documentation.

In Short

• Lead daily standups, sprint planning, retrospectives, and sprint reviews
• Collaborate with SMEs to turn business requirements into user stories
• Manage Jira boards, backlog grooming, and sprint commitments
• Track documentation dependencies and maintain organized Box folders
• Coordinate sandbox refreshes, user access provisioning, and staging environment syncs
• Assist with QA cycles and prepare structured UAT test plans
• Track UAT results using Monday.com and the internal Testing App
• Identify enhancement vs. defect requests and route through change control
• Maintain internal project trackers and assist in risk escalation

Requirements

• 3+ years in project coordination or support PM roles
• Experience in SaaS delivery, Salesforce preferred
• Hands-on experience with Agile tools like Jira, Confluence, Monday.com
• Familiarity with government project dynamics and stakeholder coordination
• Excellent task coordination, documentation, and follow-through skills
• Scrum Master certification a plus
• Willingness to travel onsite as needed throughout the project lifecycle
• Comfortable enforcing SOW scope and managing milestone support deliverables
• Ability to distinguish between support issues, enhancements, and defects

Benefits

• Competitive salary
• Remote work flexibility
• Opportunities for professional development
• Collaborative work environment
• Health and wellness benefits