Lead Project Manager – Government SaaS Implementation - Remote

Overview

The Lead Project Manager owns the overall success of assigned Salesforce-based government implementations. This customer-facing role drives milestone delivery, formal acceptance, and SOW adherence while overseeing internal alignment with support staff and development teams. The Lead PM ensures documentation, approvals, and stakeholder readiness are in place at every phase.

In Short

• Serve as the primary customer-facing lead across all project phases
• Own and enforce the milestone delivery schedule and ensure formal sign-off
• Lead stakeholder meetings, steering committees, sprint demos, and cutover sessions
• Drive change order conversations and prevent scope creep
• Manage all formal project escalations, blockers, and risk registers
• Coordinate with internal Support PM, developers, QA, and SMEs to align delivery
• Ensure customer-side readiness (docs, approvals, staffing) for each milestone
• Maintain structured Box documentation and lead cutover/go-live planning
• Conduct onsite milestone reviews and relationship-building visits

Requirements

• 5+ years project management experience (SaaS or Salesforce preferred)
• Proven success with milestone-based, fixed-fee government implementations
• Experience managing multi-department public-sector projects
• Familiarity with Agile methods and Jira/Monday.com workflows
• Excellent written/verbal communication and executive presence
• PMP or comparable certification preferred
• Willingness to travel onsite as needed throughout the project lifecycle, including milestone reviews, UAT coordination, go-live support, and stakeholder alignment meetings. Travel requirements may exceed 1–2 days per month during critical project phases
• Comfortable enforcing SOW scope and managing milestone sign-off
• Ability to distinguish between support issues, enhancements, and defects

Benefits

• Flexible work environment
• Opportunity to work on impactful government projects
• Professional development opportunities
• Collaborative team culture
• Competitive compensation package