Senior Site Reliability Engineer (SRE III) - Remote

Overview

LivePerson is looking for a Devops Engineer III/Senior Site Reliability Engineer for the GPT (Global Product & Technology) Division. You will be part of the LivePerson SRE team building and managing highly available, distributed systems. You will have the opportunity to be part of a strong team and enjoy the work environment of a start-up, with a robust product and the benefits of a leading company in its field. As a Senior Site Reliability Engineer at our team, you will be responsible for designing, implementing, and maintaining the infrastructure and systems that power our applications and services. Collaborating closely with cross-functional teams, you will drive operational excellence, automate processes, and continuously improve system reliability.

In Short

• Lead a team to ensure product high uptime and reliability 24x7.
• Design, build, and maintain scalable infrastructure across cloud and on-prem environments.
• Architect and implement automated solutions to provision, monitor, and scale complex infrastructures.
• Give technical leadership and support to your team and stakeholders.
• Hands-on with day-to-day operations of cloud environments, Kubernetes platform, and security/compliance.
• Develop automation scripts, maintain CI/CD pipelines, and plan for scalability.
• Ensure system reliability, availability, and performance through monitoring and incident response.
• Participate in on-call rotations for 24/7 support.
• Lead post-incident reviews and identify systemic improvements.
• Establish metrics for tracking incident frequency and resolution effectiveness.

Requirements

• Minimum 7+ years of experience managing cloud-based production environments (AWS, GCP, etc).
• Strong verbal and written communication skills.
• Solid hands-on experience and understanding of system architecture.
• Highly experienced in Linux, scripting in Bash/Python.
• Experience with configuration management systems like Puppet, Chef, Ansible.
• Strong experience in Terraform, CloudFormation, or other IAC.
• Experience in SQL and managing SQL/NoSQL databases.
• Experience with Kubernetes and Helm.
• Experience in microservices architecture using message buses like Kafka.
• Experience in monitoring systems like Grafana, Prometheus, DataDog.
• Good knowledge of CI/CD pipeline orchestrators like Jenkins.
• Highly motivated and independent team player.
• BS in Computer Science or equivalent work experience.
• Strong background in cloud, network, and application security.
• Experience with GPT or other LLMs is a strong advantage.

Benefits

• Health: medical, dental, vision, and wellbeing.
• Time away: 15 days PTO, public holidays, 5 care days, and 10 sick days.
• Financial: ESPP, life insurance, long-term and short-term disability.
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement and access to professional development resources.
• Additional: Health Service Navigator, counseling services.