Customer Response Specialist - Remote

Overview

The Customer Response Specialist at LivePerson is responsible for addressing customer inquiries and concerns through various channels, ensuring exceptional customer service and effective issue resolution.

In Short

• Promptly respond to customer inquiries via phone, email, and web messaging.
• Provide exceptional customer service and resolve issues efficiently.
• Use software systems to access customer accounts and monitor alerts.
• Collaborate with internal teams to manage incidents and resolve complex issues.
• Prioritize cases based on existing definitions and manage crisis scenarios.
• Promote effective communication within the team and with customers.
• Serve as the point of contact for internal customer questions.
• Monitor and diagnose customer-specific alerts.
• Work in shifts in a 24x7 operation.
• Strive for continuous improvement and exceptional customer experience.

Requirements

• 3+ years of experience in a technical support role.
• Excellent communication skills in English.
• Ability to work independently and collaboratively.
• Strong problem-solving and analytical mindset.
• Knowledge of HTML, CSS, and troubleshooting APIs.
• Experience with log analytics and monitoring tools.
• Ability to simplify technical information for customers.
• Calm demeanor in critical situations.
• Leadership experience is a plus.
• Willingness to work flexible shifts.

Benefits

• Medical, dental, and vision health benefits.
• 28 vacation days per year.
• Generous tuition reimbursement.
• Access to internal professional development resources.
• Food vouchers and multisport card.