Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 5 weeks ago
Customer Service
Full Time
USA

Overview

Liquibase is a leader in the database release automation space within the DevOps market. With over 100 million downloads, our open-source software empowers DevOps teams worldwide to accelerate software delivery by automating database updates.

At Liquibase, we thrive in a high-growth environment, expanding in customer base, innovative experiments, and technical project complexity. We foster a culture of career growth, collaboration, and continuous improvement.

We’re seeking a Customer Success Manager to join our expanding team. In this customer-facing role, you’ll collaborate with Sales, Customer Support, Product, and Engineering teams, and report directly to the Director of Customer Success.

In Short

  • Manage Relationships: Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction.
  • Success Planning: Develop joint success plans with customers, translating desired business outcomes into actionable objectives.
  • Build Trust: Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations.
  • Support Growth: Partner with Sales to identify and execute on renewal and expansion opportunities.
  • Guide the Journey: Lead customers through the lifecycle stages, including implementation, adoption, and renewal.
  • Provide Expertise: Share operational best practices and help customers establish a Liquibase Center of Excellence.
  • Collaborate on Solutions: Act as a point of contact for escalations and collaborate with Support, Product, and Engineering teams to resolve issues.
  • Facilitate Learning: Lead or support workshops and demos to help customers maximize the benefits of Liquibase.
  • Track Progress: Monitor customer success metrics and report on achievements both internally and to customer stakeholders.
  • Maintain Engagement: Conduct regular touchpoints to review progress against strategic and technical objectives.

Requirements

  • 3-5 years of B2B customer success, account management, or consulting in customer-facing roles.
  • Experience engaging with technical engineering audiences, from end-users to executives.
  • Solid technical foundation, ideally in DevOps and the software delivery lifecycle.
  • Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
  • Knowledge of Git and other source control systems.
  • Strong interpersonal and relationship-building skills.
  • Commercial mindset with a proven ability to identify and nurture business opportunities.
  • Analytical and problem-solving skills with attention to detail.
  • Exceptional written and verbal communication skills.
  • Bachelor’s degree in a technical field or equivalent experience.

Benefits

  • Remote First culture, potential for company-wide in-person gatherings.
  • Home office allowance for remote workers.
  • Meaningful equity.
  • Comprehensive health, vision, and dental benefits - country dependent.
  • Generous paid time off and paid holidays.
  • 401K matching (US only).
  • No punks, no jerks culture.
  • Growth opportunities and ability to move up within the company.
Liquibase logo

Liquibase

Liquibase is a rapidly growing company at the forefront of the DevOps space, specializing in enterprise solutions that automate and streamline the database change process. With a strong commitment to open-source values, Liquibase aims to be the easiest, safest, and most powerful community-led database change management solution. The company fosters a collaborative and transparent culture, encouraging innovation and the adoption of agile methodologies. Liquibase is dedicated to helping organizations of all sizes enhance their software delivery processes by integrating database management into their DevOps practices.

Share This Job!

Save This Job!

Similar Jobs:

Pelco

Customer Success Manager - Remote

Pelco

4 weeks ago

The Customer Success Manager will drive customer adoption and satisfaction for the RapidDeploy product line in a fully remote role.

USA
Full-time
Sales / Business
$50,700 - $110,400 USD/year
SmartRecruiters logo

Customer Success Manager - Remote

SmartRecruiters

4 weeks ago

Join SmartRecruiters as a Customer Success Manager to enhance client relationships and drive product adoption.

Worldwide
Full-time
Customer Service
Tenable logo

Customer Success Manager - Remote

Tenable

4 weeks ago

The Customer Success Manager at Tenable focuses on ensuring customer satisfaction and driving product adoption through strong relationship management.

UK
Full-time
Customer Service
PathFactory logo

Customer Success Manager - Remote

PathFactory

5 weeks ago

The Customer Success Manager at PathFactory will manage enterprise and commercial accounts, ensuring customer satisfaction and product adoption.

Canada
Full-time
Customer Service
Kiddom logo

Customer Success Manager - Remote

Kiddom

5 weeks ago

The Customer Success Manager at Kiddom ensures educators successfully utilize the platform to enhance student learning experiences.

NY, USA
Full-time
Customer Service