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Senior Gainsight Administrator - Remote

Posted 13 weeks ago
Program Management
Customer Success
Negotiation
Stakeholder Management
Enterprise SaaS
Change Management
Cross-functional Collaboration
LinkedIn logo

LinkedIn

Project Management
Full Time
United States
$91,000 - $148,000/year

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Overview

This role is for a Program Manager in the Customer Success Strategic Programs team at LinkedIn, responsible for defining and optimizing Success Services within Service Package offerings.

In Short

  • Manage the Success Services offer roadmap for Sales Solutions products.
  • Collaborate with cross-functional teams to understand customer needs.
  • Lead the rollout of new or enhanced Success Service engagements.
  • Prepare presentations for senior leadership on service offerings.
  • Stay updated with industry trends to drive innovation.

Requirements

  • 7+ years of experience in Program Management or Management Consulting.
  • 5+ years in Enterprise SaaS Customer Success.
  • 2+ years with Customer Success service offerings.
  • Experience executing programs at a global scale.

Benefits

  • Competitive salary range of $91,000 to $148,000.
  • Potential for annual performance bonus and stock options.
  • Comprehensive benefits package.

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