Gainsight Administrator - Remote

Overview

The Gainsight Administrator’s primary responsibility is to design, implement and deploy solutions supporting n2y Customer Success processes on the Gainsight platform.

In Short

• Collaborate with Customer Success Leadership to support business strategy development.
• Work with the IT Enterprise data team to ensure data quality and integrity.
• Configure and deploy Gainsight to internal customers.
• Partner with IT teams to ensure successful data flow.
• Analyze requirements for appropriate solution designs.
• Manage mapping and implementing Customer Success processes.
• Develop a customer health scorecard.
• Design business rules for customer engagement.
• Coordinate user acceptance tests for quality assurance.
• Monitor system performance and recommend improvements.

Requirements

• Experience with Gainsight NXT and Matrix Data Architecture.
• Experience with Microsoft Azure Synapse and SQL queries.
• Demonstrated experience in Salesforce administration.
• Experience with Enterprise Architecture components.
• Working knowledge of complex business systems integration.
• Superior critical thinking and problem-solving skills.

Benefits

• Competitive compensation and benefits package.
• Health, dental, vision, life, and disability insurance.
• Company matching 401(k) savings plan.
• Flexible time off plans.