Remote Otter LogoRemoteOtter

Senior Associate, Global Support Strategy & Operations, New Value Programs - Remote

Posted 9 weeks ago
Project Management
Full Time
United States
$96,000 - $156,000/year

Overview

The Senior Associate, Strategy and Operations will contribute to strategic planning and operational excellence for LinkedIn’s Global Support and Member & Customer Experience Operations teams, focusing on problem-solving and operational improvements to enhance the customer experience.

In Short

  • Define and recommend short and long term strategy across lines of business
  • Design and lead key strategic initiatives/large transformation programs
  • Collaborate with cross-functional stakeholders globally
  • Prepare and deliver executive communications
  • Drive operational excellence and visibility into business success
  • Act as a thought leader and strategic partner
  • Work with data to create data-driven strategies
  • Contribute to strategic and capacity planning
  • Develop KPIs and targets for team success

Requirements

  • Bachelor’s degree in Data Science, Business Analytics, Statistics, Economics or related field
  • 3+ years of experience in strategy, business operations, or management consulting
  • Experience in data analysis tools, including SQL and Tableau
  • Experience with developing and interpreting reports and dashboards
  • Strong communication skills, with experience presenting to senior leadership
  • Ability to work in fast-paced environments
  • Interest in operational excellence and customer experience improvement

Benefits

  • Hybrid work option
  • Annual performance bonus
  • Stock options
  • Comprehensive benefits package
  • Opportunities for professional growth
LinkedIn logo

LinkedIn

LinkedIn is a leading professional networking platform that connects individuals and businesses, enabling them to build professional relationships and enhance career opportunities. The company focuses on providing innovative solutions for sales and customer success, helping organizations optimize their service offerings and meet customer needs effectively. With a commitment to driving industry trends and fostering collaboration across teams, LinkedIn aims to empower professionals and organizations to succeed in a competitive landscape.

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