Senior Associate, Global Support Strategy & Operations, New Value Programs - Remote

Overview

The Senior Associate, Strategy and Operations will contribute to strategic planning and operational excellence for LinkedIn’s Global Support and Member & Customer Experience Operations teams, focusing on problem-solving and operational improvements to enhance the customer experience.

In Short

• Define and recommend short and long term strategy across lines of business
• Design and lead key strategic initiatives/large transformation programs
• Collaborate with cross-functional stakeholders globally
• Prepare and deliver executive communications
• Drive operational excellence and visibility into business success
• Act as a thought leader and strategic partner
• Work with data to create data-driven strategies
• Contribute to strategic and capacity planning
• Develop KPIs and targets for team success

Requirements

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Economics or related field
• 3+ years of experience in strategy, business operations, or management consulting
• Experience in data analysis tools, including SQL and Tableau
• Experience with developing and interpreting reports and dashboards
• Strong communication skills, with experience presenting to senior leadership
• Ability to work in fast-paced environments
• Interest in operational excellence and customer experience improvement

Benefits

• Hybrid work option
• Annual performance bonus
• Stock options
• Comprehensive benefits package
• Opportunities for professional growth