Benefits Reporting Specialist - Bilingual (English/Spanish) - Remote

Overview

The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification.

In Short

• Communicate insurance benefits for patients.
• Assist patients in understanding their insurance coverage.
• Facilitate Good Faith Financial Assessments.
• Ensure clear communication with patients and caregivers.
• Identify and address customer needs.
• Collaborate with cross-functional teams.
• Collect and report key metrics for trend identification.
• Maintain CRM accuracy and compliance.
• Perform other duties as assigned.

Requirements

• General knowledge of Medicare, Medicaid, and commercial insurance.
• Ability to deliver a superior customer experience.
• Effective communication skills via various mediums.
• Calm and professional demeanor.
• Ability to identify customer needs.
• Proactive reporting of trends and feedback.
• Strong communication skills with internal departments.
• Workload flexibility and task prioritization.
• Ability to adjust to the needs of people with disabilities.
• Bilingual (English/Spanish) required.

Benefits

• Work from home.
• Flexible work environment.
• Collaborative team culture.
• Opportunity to make a difference in people's lives.
• Professional development opportunities.