Application Support Manager - Remote

Overview

The Application Support Manager role at Lingoda involves supporting and optimizing critical third-party applications to ensure high performance and end-user satisfaction.

In Short

• Manage support requests for applications like HubSpot and LMS.
• Evaluate application performance and make continuous improvements.
• Act as a liaison with system vendors for troubleshooting.
• Create and maintain documentation for application usage.
• Conduct training sessions for end users.
• Work on automation and data quality projects.
• Collaborate with stakeholders on upcoming projects.
• Stay current on product updates and best practices.
• Support the Senior Applications Manager with various tasks.
• Ensure seamless integration and operation of applications.

Requirements

• 2-3 years of application support experience, preferably with HubSpot.
• Strong communication skills, fluent in English; German is a plus.
• Ability to work collaboratively with a team.
• Self-driven with a high learning agility.
• Accountable for projects and features.
• Curious mindset to stay updated with industry trends.
• Ability to create accurate documentation.
• Strong attention to detail and diligence in work.

Benefits

• Approachable leaders and transparent communication.
• Team building events and a great team spirit.
• Inclusive environment with passion for languages.
• Structured onboarding process.
• Remote work flexibility.
• Learning and development opportunities.
• Free access to language classes.
• Mental health programs.
• 30 vacation days per year.
• Flexible working hours.