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Product Support Specialist - Remote

Posted 9 weeks ago
Customer Service
Full Time
United States

Overview

As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.

In Short

  • Support customers in end-to-end engagement, including onboarding and account setup.
  • Investigate and resolve inbound customer issues reported through various channels.
  • Partner with engineering to document and reproduce bugs.
  • Surface trends and insights from customer feedback.
  • Lead strategic projects to improve support experience.

Requirements

  • Passion about technology and Linear’s mission.
  • Excellent communication and customer service skills.
  • Experience troubleshooting technical issues, including APIs.
  • Familiarity with SQL, JavaScript, APIs, and GitHub is a plus.

Benefits

  • Interesting and challenging work.
  • Work-life balance.
  • Competitive salary and equity.
  • Paid lunch and coffee during workdays.
  • Health, dental, and vision insurance.
  • 5 weeks of paid vacation.
  • 4 months of paid parental leave.

Linear

Linear

Linear is a fully remote company founded in 2019, dedicated to setting a new standard for modern software development. The company focuses on creating tools that empower high-performance teams to excel in their product development efforts. With a commitment to quality, fast execution, and a relentless focus on customer experience, Linear has quickly become the go-to tool for many of the world's leading product teams. The diverse team at Linear is passionate about technology and thrives on tackling new challenges, ensuring that customer support is an integral part of the product experience.

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