SVP of Client Success - Remote

Overview

Lightcast is seeking a results-driven, strategically minded SVP of Client Success to define the next era of workforce intelligence partnerships. This senior leadership role offers the opportunity to shape how Lightcast sustains long-term client relationships, turns insights into measurable impact, and drives growth in a competitive data marketplace.

In Short

• Define and champion a long-term client success vision.
• Own Gross Revenue Retention (GRR) as the primary success metric.
• Apply a diagnostic lens to client engagement.
• Embed AI enablement into client success programs.
• Build a segmented service delivery model for diverse markets.
• Develop programs that ensure clients realize value from solutions.
• Collaborate on a Client Advisory Board for actionable feedback.
• Lead a global client success team of 50+.
• Establish frameworks for account health and renewal playbooks.
• Champion a client-first culture across the organization.

Requirements

• 6+ years in client success or customer experience leadership.
• 3+ years in executive roles at high-growth B2B software companies.
• Proven success in sustaining gross revenue retention globally.
• Experience leading distributed client success organizations.
• Preferred experience in enterprise, government, or education sectors.
• Demonstrated success in designing effective client success strategies.
• Strong preference for expertise in data-as-a-service or workforce intelligence.
• Bachelor’s degree required; advanced degree preferred.

Benefits

• Opportunity to shape client success strategy at a leading company.
• Work in a dynamic and collaborative environment.
• Lead a high-performing global team.
• Drive measurable impact in a competitive marketplace.
• Engage directly with clients and influence strategic decisions.