VP of Client Success - Remote

Overview

The Vice President of Client Success will lead QuickBox’s efforts to ensure every client receives exceptional service, value, and partnership throughout their lifecycle. This role is responsible for overseeing the client success organization, including client onboarding, account management, client building validation, and retention, while developing strategies that strengthen client relationships, drive long-term loyalty, and contribute to company growth. The VP will serve as a key voice of the customer within QuickBox, collaborating closely with operations, technology, finance, and executive leadership teams.

In Short

• Lead the Client Success organization, overseeing onboarding, account management, billing validation, and retention functions to deliver an outstanding client experience.
• Build and execute strategies that maximize client satisfaction, retention, and lifetime value.
• Act as executive sponsor for key accounts, leading and improving Quarterly Business Reviews (QBRs).
• Own the commercial success of the customer, including renewals and price increases.
• Partner with operations and IT for seamless onboarding and proactive communication.
• Create and manage client health scorecards and reporting tools.
• Develop playbooks and processes for onboarding and account reviews.
• Serve as an escalation point for critical client issues.
• Build and mentor a high-performing Client Success team.
• Represent the “Voice of the Customer” at the leadership level.

Requirements

• 10+ years of leadership experience in client success or account management.
• Proven ability to develop and lead client-facing teams.
• Strong relationship management and executive communication skills.
• Data-driven mindset with experience in client health metrics.
• Track record of building scalable processes in high-growth environments.
• Exceptional problem-solving and conflict-resolution skills.
• Bachelor’s degree in Business, Supply Chain, or related field (MBA preferred).

Benefits

• Competitive salary and benefits package.
• Opportunity to lead a high-impact team.
• Collaborative and innovative work environment.
• Professional development opportunities.
• Flexible work arrangements.