Technical Support Engineer LATAM - Remote

Overview

We are looking for a Technical Support Engineer LATAM to join our team. In this role, you will support developers using LI.FI’s SDKs and APIs, helping them troubleshoot and resolve technical issues while ensuring a smooth integration process. Acting as a bridge between our partners and internal teams, you'll collaborate closely with engineering and product teams to resolve technical challenges, identify recurring issues and continuously improve our platform.

In Short

• Provide technical support to developers and partners.
• Guide developers through successful integration of LI.FI’s SDKs and APIs.
• Assist with debugging and troubleshooting issues related to networking and performance.
• Collaborate closely with engineering and product teams.
• Develop and maintain documentation for support workflows.
• Proactively monitor for and report potential issues.

Requirements

• At least 2 years of experience in technical support or solutions engineering.
• At least 1 year of technical crypto experience.
• Engineering background with technical understanding of blockchain technologies.
• Experience with developer support tools and ticketing systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.

Benefits

• Annual team offsites.
• 30 days of PTO.
• Flexible remote days.
• Flexible working hours.
• Equity participation from day 1.
• Entitlement to work computer.
• Annual personal development budget.
• One-time remote budget.