Customer Success Global Shared Services Coordinator - Remote

Overview

The Global Shared Services Coordinator is part of the Customer Success Shared Services team. This position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience.

In Short

• Setup ORBIT program matrices and referral templates to align with contract.
• Enter referrals into LHH Candidate Management System (ORBIT).
• Update, cancel, change status of records.
• Interact with Account Services Management to receive data (i.e. referrals, PO#s, etc.).
• Manipulate data using excel; prepare worksheets for system upload.
• Review referrals to ensure billing requirements are met and set ready to bill.
• Manage installment billing referrals to ensure all installments are billed in a timely manner.
• Manage international referrals and work directly with LHH staff globally.
• Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes).
• Research social media to determine positive candidate outcomes and update ORBIT with new landings information.

Requirements

• Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered).
• Minimum of 1 year of professional experience in a corporate setting.
• Event planning / coordination experience a plus.
• Demonstrated oral and written communication skills.
• Proficient in computer/data management skills including PPT, Excel, Word, and Outlook.

Benefits

• Growth opportunities within a human resources global leader.
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Benefits: Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
• Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
• Associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.