Customer Success Manager - CT&M (USA West Region) - Remote

Overview

The Customer Success Manager role is client facing and sits within the Customer Success Sales organization. Primarily ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality.

In Short

• Service multiple, sometimes complex, accounts concurrently
• First point of contact for all account needs both for external and internal stakeholders
• Develop credibility & maintain professional relationships with key internal and external clients and account stakeholders
• Ensure all deliverables and tasks are completed utilizing defined best practices
• Proactively use Salesforce to maintain account records
• Manage and drive communications cadence with customer/internal stakeholders
• Effectively partner and direct account team members in a matrix reporting structure
• Proactively aid in the retention of the account through process efficiencies
• Identify areas of weakness on assigned accounts and promote efforts to remedy
• Partner with account leaders to plan and prepare for client partner reviews

Requirements

• 3+ years of account management experience in related field
• History of working and interacting with all levels of clients and staff
• Proven ability to drive client retention and maximize contract deliverables
• Ability to travel, sometimes with last minute notice
• Excellent platform presentation skills
• Fully proficient in computer/data skills including Word, Excel, PPT, Outlook
• Salesforce.com or relevant CRM experience preferred
• Fluent English necessary + native tongue

Benefits

• Opportunity to work with a global leader in the HR Consultancy space
• Comprehensive training for success in your new role
• Track record of developing talent and promoting internally
• Comprehensive benefits package including health, PTO, paid holidays
• Base salary range: $52,000 – $71,500 USD per year
• 10% bonus opportunity in addition to base salary