Operations Director - Remote

Overview

LevelUp is a specialist agency that provides outsourcing solutions to WordPress vendors, agencies, and website owners. For over seven years, we have successfully collaborated with a variety of WordPress companies, providing valuable operational and back-office support. We have a large team of skilled and passionate WordPress professionals who are committed to delivering high-quality work to our clients.

In Short

• Provide strategic leadership and direction for operational activities.
• Oversee multiple service delivery teams.
• Ensure adherence to client Service Level Agreements (SLAs).
• Optimize resource utilization.
• Drive continuous process improvements.
• Possess strong leadership abilities.
• Maintain a customer-centric mindset.
• Achieve performance targets in a fast-paced BPO environment.

Requirements

• Proven track record in operations management.
• Experience in a BPO environment.
• Strong leadership and communication skills.
• Ability to manage multiple teams effectively.
• Customer-focused approach.

Benefits

• Opportunity to lead a skilled team.
• Engagement with diverse WordPress clients.
• Potential for professional growth.
• Dynamic work environment.