Operations Director - Remote

Overview

We are seeking a highly skilled and proactive Operations Director to take ownership of client issue resolution and operational excellence.

In Short

• Take full ownership of resolving all client issues, ensuring a smooth and satisfactory experience.
• Utilize deep problem-solving skills to diagnose and resolve complex challenges.
• Apply first-principle thinking to solve unprecedented business problems.
• Effectively communicate solutions with clients and internal stakeholders, ensuring clarity and alignment.
• Supervise and support an existing team member based in the Philippines, ensuring high performance and operational alignment.
• Provide mentorship, guidance, and leadership to improve efficiency, service quality, and team development.
• Implement processes that drive consistency and accountability within the team, ensuring optimal outcomes.
• Maintain excellent verbal and written communication skills for interacting with high-level stakeholders.
• Identify process inefficiencies and implement improvements to ensure smoother operations.
• Develop and document standard operating procedures (SOPs) for issue resolution and operational tasks.

Requirements

• Exceptional communication abilities in English.
• Experience in operations management.
• Proficiency in audio/video meeting platforms.
• Strong leadership and mentorship skills.
• Ability to work with internal and external stakeholders.

Benefits

• Opportunity to lead a team and drive operational excellence.
• Work in a remote environment with flexible hours.
• Engage with high-level clients and stakeholders.