Tech Support Specialist - Remote

Overview

The Tech Support Specialist is an essential member of the Support team that provides assistance to customers ranging from transactional questions to complex technical issues by providing solutions and guidance in navigating the platform.

In Short

• Create a warm, friendly, and effortless experience when engaging with the customer.
• Provide a top-notch customer experience through various communication channels.
• Enhance the customer experience by creating guides and walkthroughs.
• Document solutions and stay up-to-date with platform updates.
• Assist customers with website creation and development.
• Provide insight on billing and plan inquiries.
• Assist customers with account settings and configurations.
• Guide customers on utilizing partner and Hero programs.
• Help with email broadcasts and newsletters.
• Support customers with online course creation and configurations.

Requirements

• Strong communication skills.
• Experience in customer support or technical support.
• Ability to troubleshoot and resolve technical issues.
• Familiarity with CRM tools.
• Knowledge of email marketing and SEO.
• Ability to create and manage online courses.
• Problem-solving skills.
• Experience in handling billing inquiries.
• Ability to work in a fast-paced environment.
• Team collaboration skills.

Benefits

• Work remotely.
• Flexible work hours.
• Opportunities for professional development.
• Collaborative team environment.
• Access to company resources and tools.
• Supportive management.
• Potential for career advancement.
• Health and wellness benefits.
• Work-life balance initiatives.
• Engaging company culture.