Dealer Onboarding Specialist - Remote

Overview

The Dealer Onboarding Specialist at Lendbuzz is responsible for creating a smooth onboarding experience for dealer partners, ensuring accuracy and efficiency in the process.

In Short

• Oversee due diligence standards for onboarding new dealer partners.
• Act as a subject matter expert on documentation for dealer onboarding.
• Manage the project of onboarding dealerships as Lendbuzz clients.
• Create reports to monitor onboarding progress and issues.
• Collaborate with leadership to improve onboarding processes.
• Coordinate communication between dealerships and sales agents.
• Make outbound calls to dealers as needed.
• Handle sensitive and confidential information professionally.
• Develop new programs for onboarding process changes.
• Perform audits on dealer records for compliance.

Requirements

• 2+ years of experience in customer onboarding or account management.
• Proactive in identifying process improvement opportunities.
• Ability to research and interpret policies and procedures.
• Strong organizational and time management skills.
• Critical thinking and decision-making abilities.
• Excellent oral and written communication skills.
• Adaptability to changing business needs.
• Strong attention to detail.
• 2+ years experience with Excel and data analysis.
• Experience in the Auto Finance or dealership industry is a plus.

Benefits

• Opportunity to work in a diverse and innovative environment.
• Engagement with cross-functional teams.
• Potential for professional development.
• Flexible working conditions.
• Contributions to a fair credit access mission.