Customer Success Associate (Trilingual) - Remote

Overview

We are seeking a Customer Success Associate with 2–5 years of experience in a call center environment. Fluency in Portuguese and English is required, and trilingual candidates are strongly encouraged to apply.

In Short

• Respond to customer inquiries via phone, email, chat, and text.
• Document customer interactions using our CRM system.
• Adhere to company policies and procedures.
• Work towards achieving customer service targets and SLAs.
• Enhance service quality by refining processes.
• Provide technical advice to maximize customer performance.
• Troubleshoot network problems related to service channels.
• Collaborate with the Customer Success Manager.

Requirements

• Fluency in Portuguese and English; Spanish is a plus.
• 2-5 years of call center experience.
• Enthusiasm for engaging with customers.
• Passion for technology and industry trends.
• Clear and informative communication skills.
• Strong team player who seeks assistance when needed.
• Adaptability in a dynamic environment.
• Ability to maintain composure in fast-paced settings.

Benefits

• Opportunity to work in a diverse environment.
• Engagement with innovative technologies.
• Support for continuous learning and development.
• Collaborative team culture.