The Customer Operations Executive will play a key role in helping customers achieve financial stability through exceptional service in a dynamic fintech environment.
In Short
Fluent in Spanish and confident communicator.
Support customers with loan applications.
Work in a hybrid environment with flexible shifts.
Interact with customers via phone, email, and chat.
Drive business growth through customer satisfaction.
Collaborate with internal teams to enhance processes.
Meet performance targets for business objectives.
Receive extensive training in London.
Enjoy 25 days of annual leave plus US holidays.
Opportunity to work remotely on select days.
Requirements
Minimum 2 years in a customer-facing role.
Fluency in Spanish is required.
Excellent written and verbal communication skills.
Ability to handle conflict and maintain composure.
Comfortable with technology and quick to learn new software.