Customer Operations Executive (Spanish Speaker - US Loans) - Remote

Overview

The Customer Operations Executive will play a key role in helping customers achieve financial stability through exceptional service in a dynamic fintech environment.

In Short

• Fluent in Spanish and confident communicator.
• Support customers with loan applications.
• Work in a hybrid environment with flexible shifts.
• Interact with customers via phone, email, and chat.
• Drive business growth through customer satisfaction.
• Collaborate with internal teams to enhance processes.
• Meet performance targets for business objectives.
• Receive extensive training in London.
• Enjoy 25 days of annual leave plus US holidays.
• Opportunity to work remotely on select days.

Requirements

• Minimum 2 years in a customer-facing role.
• Fluency in Spanish is required.
• Excellent written and verbal communication skills.
• Ability to handle conflict and maintain composure.
• Comfortable with technology and quick to learn new software.
• Open to feedback and adaptable to change.
• Enjoy solving problems and multitasking.

Benefits

• Best-in-class compensation including equity.
• Flexible working hours with remote options.
• 25 days of annual leave plus US holidays.
• Comprehensive private health insurance.
• Access to a fully stocked kitchen in the office.
• Inclusive and supportive work environment.