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Customer Operations Executive (Spanish Speaker - US Loans) - Remote

Posted 3 days ago

Overview

The Customer Operations Executive will play a key role in helping customers achieve financial stability through exceptional service in a dynamic fintech environment.

In Short

  • Fluent in Spanish and confident communicator.
  • Support customers with loan applications.
  • Work in a hybrid environment with flexible shifts.
  • Interact with customers via phone, email, and chat.
  • Drive business growth through customer satisfaction.
  • Collaborate with internal teams to enhance processes.
  • Meet performance targets for business objectives.
  • Receive extensive training in London.
  • Enjoy 25 days of annual leave plus US holidays.
  • Opportunity to work remotely on select days.

Requirements

  • Minimum 2 years in a customer-facing role.
  • Fluency in Spanish is required.
  • Excellent written and verbal communication skills.
  • Ability to handle conflict and maintain composure.
  • Comfortable with technology and quick to learn new software.
  • Open to feedback and adaptable to change.
  • Enjoy solving problems and multitasking.

Benefits

  • Best-in-class compensation including equity.
  • Flexible working hours with remote options.
  • 25 days of annual leave plus US holidays.
  • Comprehensive private health insurance.
  • Access to a fully stocked kitchen in the office.
  • Inclusive and supportive work environment.

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