Complaints and Data Rights Administrator - Remote

Overview

The Complaints and Data Rights Administrator will support the complaints team in managing customer complaints and data rights requests, ensuring a high standard of service and compliance with regulations.

In Short

• Support the complaints team in logging and processing data rights requests.
• Manage a varied workload with strong organisational skills.
• Ensure compliance with data protection regulations.
• Work closely with the Complaints Team to resolve issues.
• Maintain accurate records of complaints and data rights activities.
• Respond to customer enquiries and update internal records.
• Prioritise tasks according to customer circumstances.
• Contribute to the continuous improvement of customer service.
• Work in a fast-paced fintech environment.
• Engage with a team dedicated to delivering excellent customer service.

Requirements

• Prior experience in an administrative role.
• Strong knowledge of spreadsheets and customer databases.
• Experience in a regulated or legal environment.
• Excellent attention to detail.
• Good organisation and time management skills.
• Able to work under pressure with high volumes of data.
• Familiarity with Google-based applications.
• Ability to follow detailed procedures.
• Strong communication skills.
• Commitment to customer service excellence.

Benefits

• Opportunity to scale up in a leading fintech company.
• Best-in-class compensation, including equity.
• Flexible working from home options on Mondays and Fridays.
• Access to a fully stocked kitchen in the office.
• Private health insurance coverage.
• Commitment to inclusivity and equal opportunity in the workplace.