Customer Service Agent - Remote

Overview

Leger, a leader in the field of market research, is looking for a Customer Service Agent for our LEO online panel to strengthen our support team. This position is essential to ensure a positive and constructive interaction with our panel members by providing them with the necessary assistance for their inquiries and concerns.

In Short

• Provide quick and accurate assistance to panel members via email, live chat, phone, and tickets.
• Efficiently resolve technical and non-technical issues faced by panel members.
• Maintain constant communication with different business units.
• Develop and implement initiatives to increase member engagement and loyalty.
• Gather and compile feedback from panel members.
• Validate invitations and member registrations.
• Maintain accurate records of member interactions.
• Write clear communication materials for panel members.
• Participate in ongoing training to enhance skills.

Requirements

• Previous experience in customer service.
• Solid understanding of online communication platforms.
• Exceptional written communication skills.
• Problem-solving mindset.
• Familiarity with CRM systems and basic troubleshooting.
• Ability to work independently in a remote setting.
• Capable of achieving goals with high productivity.
• High school diploma or equivalent; additional training is a plus.

Benefits

• Flexible work environment.
• Remote work option.
• Opportunity for ongoing training and development.