Head of Customer Service - Remote

Overview

The Head of Customer Service supports the Customer Service Director on leading and shaping the end to end Customer Service Experience across our company.

In Short

• Improve customer service engagement and satisfaction using technological tools.
• Ensure team efficiency according to business needs and policies.
• Take ownership of customer issues and follow through to resolution.
• Keep accurate records and document customer service actions.
• Lead and develop the team to enhance performance with clear goals.
• Promote productivity, personal growth, and teamwork.
• Coordinate daily operations and provide timely responses to the team.
• Analyze statistics and compile reliable reports for decision-making.
• Collaborate with HR for recruitment, development, and performance reviews.
• Utilize resources to achieve qualitative and quantitative targets.

Requirements

• Proven experience in customer service management.
• Strong leadership and team development skills.
• Ability to analyze data and generate reports.
• Excellent communication and interpersonal skills.
• Familiarity with customer service technology and tools.
• Strategic thinking and problem-solving abilities.
• Experience in process improvement methodologies.
• Ability to work collaboratively with HR and other departments.
• Knowledge of industry best practices in customer service.

Benefits

• Opportunity to shape customer service strategies.
• Collaborative work environment.
• Professional development opportunities.
• Access to technological tools for customer service enhancement.
• Competitive salary and benefits package.