Customer Service Project Manager - Remote

Overview

The Customer Service Project Manager at Leadtech is responsible for planning, executing, and monitoring strategic projects within the customer service department to enhance operational efficiency and customer experience.

In Short

• Lead and manage customer service projects.
• Optimize processes and implement new technologies.
• Ensure effective communication among cross-functional teams.
• Analyze project ROI and manage budgets.
• Monitor key performance indicators (KPIs).
• Facilitate change management and training.
• Collaborate with various departments for technical improvements.
• Utilize data analysis tools for decision making.
• Implement Lean, Six Sigma, and Agile methodologies.
• Drive operational improvements in customer service.

Requirements

• Experience in project management within customer service.
• Strong leadership and people management skills.
• Proficiency in Lean, Six Sigma, and Agile methodologies.
• Familiarity with data analysis tools like Power BI and SQL.
• Excellent communication and collaboration skills.
• Ability to manage budgets and analyze project impacts.
• Experience in process optimization and digital transformation.
• Strong analytical skills to define and monitor KPIs.
• Capacity to manage change and training initiatives.
• Knowledge of customer service systems and technologies.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Engagement in innovative digital projects.
• Professional development and growth opportunities.
• Collaboration with a global team.
• Access to cutting-edge technologies.