Project Manager in Customer Service - Remote

Overview

As a Project Manager in Customer Service, you will play a pivotal role in the development and transformation of customer service projects within a dynamic team environment.

In Short

• Manage and coordinate various customer service projects and processes.
• Oversee requirements and timelines for customer service product development.
• Utilize methodical skills in project and process management.
• Engage with technical customer service topics to understand product features.
• Work collaboratively with internal and external stakeholders.
• Adapt to a modern and agile project organization.
• Maintain professionalism and commitment in all dealings.
• Drive continuous improvement and change initiatives.
• Foster a positive company culture through teamwork.
• Utilize digital tools and applications effectively.

Requirements

• Degree in Business Administration, Communication Sciences, or related field.
• Several years of experience in project and process management, preferably in customer service.
• Proficiency in MS Office and project management tools like Miro, Confluence, Asana.
• Strong communication and moderation skills.
• Ability to handle change and work in a dynamic environment.
• Critical and analytical mindset for continuous improvement.
• Experience in requirements management is a plus.
• Team player with a professional attitude.
• Flexibility and adaptability in uncertain situations.
• Experience with agile working methods.

Benefits

• Attractive salary package with additional benefits.
• 30% employee discount on all products and services.
• Opportunities for personal and professional development.
• Flexible vacation days through salary conversion.
• Family-friendly working hours for work-life balance.
• Access to corporate benefits and discounts.
• Option to lease a company bike.