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Production Support Specialist - Remote

Posted 2 days ago
DevOps / Sysadmin
Full Time
USA
$67,490 - $131,990/year

Overview

The Production Support Specialist is responsible for ensuring the smooth operation of business-critical applications in a cloud-based production environment, providing expert-level support and leading issue resolution.

In Short

  • Provide Level 2/3 support for production applications.
  • Monitor system performance and application alerts.
  • Troubleshoot and analyze application-related issues.
  • Participate in deployment and post-release support.
  • Collaborate with development and QA teams.
  • Support incident, problem, and change management processes.
  • Participate in an on-call rotation for 24/7 support.
  • Maintain and update documentation related to production systems.
  • Ensure compliance with SLA/OLA and reporting of incidents.
  • Act as a bridge between development teams and end-users.

Requirements

  • Bachelor’s degree in IT or related field.
  • 5+ years of experience in IT support roles.
  • 5+ years of SQL experience.
  • Familiarity with web services (REST, SOAP).
  • Experience with ITSM frameworks and ticketing systems.
  • Strong troubleshooting skills.
  • Knowledge of claims processing/insurance processes.
  • Advanced certifications preferred.
  • Experience in healthcare or regulated industries preferred.

Benefits

  • Competitive compensation package.
  • Excellent medical, dental, and vision coverage.
  • Life and disability insurance.
  • 401(k) with company match.
  • Tuition assistance and paid parental leave.
  • Flexible time off and work location policies.
  • Employee Resource Groups for inclusion and diversity.
  • Opportunities for community volunteering.

L.A

LE701 Avesis

LE701 Avesis is a leading provider of supplemental benefits, dedicated to delivering essential ancillary benefit solutions since 1978. With a commitment to excellence, Avesis has developed and refined its offerings to provide clients with best-in-class products and services, currently covering over 8.5 million members nationwide. The company fosters a culture of inclusivity and diversity, emphasizing skill-building, leadership development, and community engagement. Avesis values ethical standards and promotes collaboration among its diverse workforce, ensuring a supportive environment for career growth and innovation. The organization is also committed to social responsibility, actively volunteering in local communities and driving sustainability initiatives.

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